Contact Us 2017-11-16T10:45:31+00:00

Contact Trellis Company

General Information

Phone: (800) 252-9743 or (512) 219-5700

Borrowers

Borrowers can make payments online through the myTrellis portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX, 78265-9602

Our Collections team is a great resource for borrowers who are interested in more information about managing repayment. Our staff is available by phone or email:

Phone: (800) 222-6297
Fax: (512) 219-4739
Email: collections@trelliscompany.org
Hours: Monday – Thursday, 8 a.m. to 9 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Borrowers who have been unsuccessful at resolving issues through our Collections team may contact our Office of the Ombudsman.

Contact Center Operations

Our Contact Center Operations team educates borrowers on various options available to help them avoid default and answer questions pertaining to financial aid, loan forgiveness, and discharge.

Default Prevention phone: (800) 338-4752
Financial aid and Loan forgiveness phone: (800) 845-6267
Fax: (512) 336-6566
Email: trellishelps@trelliscompany.org
Hours: Monday – Thursday, 8 a.m. to 6 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Community and Institutions

Communications

Our Communications team handles press and media contacts and manages our websites.

Phone: (800) 252-9743, ext. 4732
Fax: (512) 219-4850
Email: communications@trelliscompany.org

Technical Questions & Support

Email: product.support@trelliscompany.org

Trellis Company Employees and Business Partners

Business Conduct

Trellis’ Ethics Hotline
(877) 842-6675

For Trellis Company employees, business partners, and vendors to report illegal or unethical behavior
Anonymous reporting available

Procurement

To enroll in Trellis’ Vendor Enrollment Program, complete and return our Vendor Enrollment Application.

P.O. Box 83100
Round Rock, TX 78683-3100
Phone: (512) 219-5700
Fax: (512) 219-2934
Email: procurement@trelliscompany.org

Trellis Company Offices

301 Sundance Pkwy.
Round Rock, TX 78681
(512) 219-5700
(800) 252-9743

Visitor parking is located on the street in front of the main entrance doors. Visitors should check in at the reception desk located in the main lobby.

General Information

Phone: (800) 252-9743

Collections

Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 9 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602