Ombudsman 2017-11-02T16:59:39+00:00

Office of the Ombudsman

Trellis Company’s Office of the Ombudsman helps student loan borrowers resolve issues that haven’t been resolved during the normal course of business. If you’re not in default, we recommend that you first contact your loan’s lender or servicer, or call Trellis Customer Assistance at (800) 845-6267.

What is an Ombudsman?

An ombudsman is a neutral party who works with individuals who have complaints. The ombudsman provides direction and guidance to help you secure the information you need to resolve your concerns about your student loan.

Check our Borrower FAQ for some of the most common issues presented to the Ombudsman. If the information you need to help you resolve your problem with your defaulted loan isn’t here, send your request in writing to:

Trellis Ombudsman
P.O. Box 83100
Round Rock, TX 78683-3100

or call (800) 252-9743.

If your school, your lender, or Trellis Company is unable to resolve your dispute, you may request assistance from the Federal Student Aid Ombudsman Group.

General Information

Phone: (800) 252-9743

Collections

Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 9 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602