News, Resources, & Events
Stay current with higher education trends and Trellis news and events using our online resources.
Podcasts
Student Centricity: A Podcast for Higher Ed Professionals
Episode 3 – How Can Higher Ed Provide Great Customer Service?
The concept of customer service is often applied to the service industry (retail, restaurants, etc.). But did you know that customer service is also vital in higher education? College students are, in a sense, customers. And at a time when they are becoming more discerning in their college selection, how colleges and universities approach customer service can make a big difference in recruiting as well as retention. Listen in as Steve Smith shares his five, easy-to-remember rules for great customer service in higher education.
Episode 2 – The Role of Digital Accessibility in Attracting New Students
Accessibility is often thought of in the physical sense, but as colleges and universities transition to more digital and virtual experiences, digital accessibility is becoming more important. This timely podcast covers the role digital accessibility plays in both active and passive recruitment of new students who are experiencing the institution primarily through the website and other digital means.
Episode 1 – Highlights from the State of Student Aid in Texas 2021 Annual Report with Trellis Company’s Carla Fletcher
In our first episode of Student Centricity, we interviewed Trellis Company’ Senior Research Analyst and Author of the State of Student Aid and Higher Education in Texas (SOSA) annual report, Carla Fletcher. We discussed some of the key findings uncovered in the SOSA and how these findings impact student success.
Blog
Key Principles for Customer Service in Higher Education
A reputation for bad customer service can stick to an organization, and institutions of higher education aren’t immune. But when schools provide good customer service, students feel more comfortable asking for help, assured that their [...]
5 Tips for Helping Students Succeed after Graduation
Graduating from college is no small feat. According to data from the National Center for Education Statistics, only 62% of bachelor’s-degree-seeking students overall graduate with a degree. In fact, many colleges and universities see their [...]
How Your Institution Can Support Working Students with Unmet Need
For many students, working part- or full-time still remains a vital part of paying for college. But when federal student loans, scholarships, grants, and work-study jobs fail to cover what’s left of the cost of [...]
News
Timothy J. Fournier, Ed.D., MBA, Joins Trellis Company as Chief Operating Officer
Round Rock, TX – Trellis Company, a nonprofit 501(c)(3) corporation and leading provider of loan and contact center support and financial education services for the U.S. Government and commercial businesses, today announced that Timothy J. [...]
New report highlights how Texas colleges support student financial wellness
Texas Higher Education Coordinating Board and Trellis Company partner to publish Financial Wellness Learning Collaborative Report Austin, TX – The Texas Higher Education Coordinating Board (THECB), in partnership with Trellis Company, published a new report [...]
Debra Chromy, Ed.D. Joins Trellis Company as President and Chief Executive Officer
Round Rock, TX – Trellis Company, a nonprofit 501(c )(3) corporation and leading provider of loan and contact center support and financial education services for the U.S. Government and commercial businesses, today announced that the [...]
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