Our Name Change – FAQs for Higher Education Institutions 2018-04-09T13:49:50+00:00


FAQs for Higher Education Institutions

Yes. This name change reflects a broadening of our commitment to higher education. We remain strongly committed to making a meaningful impact on student access and success in higher education.

Yes, we remain a nonprofit 501(c)(3) organization.

No, there is no impact to the organization. Operations, contacts, and relationships continue as they were before, now under the Trellis Company name.

Collateral will be updated as necessary.

You may continue to use it for a short while. Contact information and website links will continue to work. Please contact us when you need new collateral.

Yes, you can replace ‘TG’ with ‘Trellis Company.’ If you need the Trellis Company logo, please contact communications@trelliscompany.org.

Other than contact information and web bookmarks, the name change has no impact on school staff or our commitment to supporting your institution.

You will want to update email address contacts to @trelliscompany.org. Emails sent to the old @tgslc address will redirect to the new email address during a transition period.

The company website domain has also changed to trelliscompany.org. Old TG web pages will redirect to the new Trellis website for a while.

Yes. Our commitment to higher education research, especially research focused on the impact of student debt, remains unchanged. Several new studies are due out this year.

No. Our guarantor (GA) code is not changing. We will continue to use GA Code 000748.


FAQs for Student Loan Borrowers
FAQS for Higher Education Institutions
FAQs for Vendors and Business Partners
General FAQs about the Name Change

General Information

Phone: (800) 252-9743


Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 8 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602