Our Name Change – FAQs for Student Loan Borrowers2018-04-09T13:51:19+00:00

Our Name Change

FAQs for Student Loan Borrowers

No. Your TG loan has not changed hands. Although our company name and logo are different, your loan is still with us. We are here to help you successfully repay your federal student loan.

No. There are no changes to your actual loans, repayment amounts, payment schedules, or anything else associated with your account. However, you will start to see Trellis Company on letters, invoices, and other communications.

If you pay by check, make out your check to Trellis Company. The mailing address for payments has not changed. Send payments to:

Trellis Company
P.O. Box 659602
San Antonio, TX 78265-9602

No worries. Checks made payable to TG or Trellis Company will work. And the mailing address has not changed. Payments still go to:

Trellis Company
P.O. Box 659602
San Antonio, TX 78265-9602

Yes. For a while, you’ll still be able to use the TG web address, but please bookmark the new site – www.trelliscompany.org.

The name change will take a little time. You will see both TG and Trellis Company logos and references on many communication pieces. Rest assured that the information is accurate and the company is still the same.

The myTG has transitioned to myTrellis. Going to myTG will redirect you to the new payment portal. You should update your bookmarks and use myTrellis to make payments.

As always, student loan borrowers can reach us at (800) 222-6297.

Our call center hours are:

Monday – Thursday, 8 a.m. to 8 p.m. (CT)
Friday, 8 a.m. to 5 p.m. (CT)
Saturday, 9 a.m. to 2 p.m. (CT)

FAQs

FAQs for Student Loan Borrowers
FAQS for Higher Education Institutions
FAQs for Vendors and Business Partners
General FAQs about the Name Change

General Information

Phone: (800) 252-9743

Collections

Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 8 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602