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On March 30, 2021, the U.S. Department of Education announced the expansion of COVID-19 emergency relief measures to defaulted student loans made through the Federal Family Education Loan (FFEL) Program and held by guaranty agencies. With this pause you are not required to make payments on your defaulted loan(s) from March 13, 2020 through at least December 31, 2022 even if you are working towards Loan Rehabilitation. You can also find more information at https://studentaid.gov/announcements-events/coronavirus.

Additionally, the Department has announced debt relief for certain borrowers. To learn more about the steps required and eligibility, please visit https://studentaid.gov/debt-relief-announcement/. Trellis borrowers do not need to do anything now while the Department pursues this solution. In the meantime, borrowers may choose to consolidate into the Direct Loan program to become eligible for relief. Before you make this decision, we encourage you to learn more about loan consolidation at https://studentaid.gov/manage-loans/consolidation.

PSLF Update: Federal Student Aid has announced a limited waiver for borrowers that worked, or have worked for a qualifying period, in public service. The waiver temporarily removes some of the PSLF requirements. More information is available at https://www.trelliscompany.org/student-loan-borrowers/about-student-loans/public-service-loan-forgiveness-program-pslfp/ or https://studentaid.gov/announcements-events/pslf-limited-waiver.

For more information contact us at (800) 222-6297 from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.

Student Success Support

Trellis Research

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Borrower Resources & Payment Portal

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Access Your Account

Access myTrellis™ for payments and information

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About Student Loans

Overview of student loans and repayment options

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Smart Borrowing

Guidance to determine what to borrow

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Borrower Forms

Library of downloadable student loan forms