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An image of a computer screen used to illustrate "Student Loan Borrower Payment and Resource Portal".

Student Loan Borrower Payment & Resource Portal

Information, services, and tools to help you plan and pay for college, learn money management skills, and successfully repay your student loans.

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Student Success Program Development & Research

Program development, research, and direct-to-student services that help guide and support student success programs at colleges and universities.

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At-Risk Student Account & Loan Management

HigherEDGE services by Trellis manages past-due student accounts for colleges and lenders, including default prevention counseling and recovery.

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Borrower Resources & Payment Portal

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Access Your Account

Access myTrellis™ for payments and information

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About Student Loans

Overview of student loans and repayment options

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Smart Borrowing

Guidance to determine what to borrow

An image of a page being downloaded used to illustrate "Borrower Forms".

Borrower Forms

Library of downloadable student loan forms

Student Success Program Development & Research

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An image of a teacher and students with a dollar sign on the blackboard used to illustrate "Student Financial Education".

Student Financial Education

An image of four interlocking hands used to illustrate "Student Outreach".

Student Outreach

An image of a written document and magnifying glass used to illustrate "Research".


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Institutional Consulting

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At-Risk Student Account & Loan Management

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Pre-Collections/Default Prevention Services

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Account Recovery Services

General Information

Phone: (800) 252-9743


Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 7 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time, Saturday, 8:30 a.m. to 12:30 p.m. Central Time

Make a Payment

Make payments online through the myTrellisSM portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602