An image of a young lady sitting in front of her laptop.

On March 30, 2021, the U.S. Department of Education announced the expansion of COVID-19 emergency relief measures to defaulted student loans made through the Federal Family Education Loan (FFEL) Program and held by guaranty agencies. With this pause you are not required to make payments on your defaulted loan(s) from March 13, 2020 through at least December 31, 2022 even if you are working towards Loan Rehabilitation. You can also find more information at

Additionally, the Department has announced debt relief for certain borrowers. To learn more about the steps required and eligibility, please visit Trellis borrowers do not need to do anything now while the Department pursues this solution. In the meantime, borrowers may choose to consolidate into the Direct Loan program to become eligible for relief. Before you make this decision, we encourage you to learn more about loan consolidation at

PSLF Update: Federal Student Aid has announced a limited waiver for borrowers that worked, or have worked for a qualifying period, in public service. The waiver temporarily removes some of the PSLF requirements. More information is available at or

For more information contact us at (800) 222-6297 from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.

Student Success Support

Trellis Research

An image of a group of students sitting on the stairs and chatting.

Borrower Resources & Payment Portal

An image of a key used to illustrate "Access Your Account".

Access Your Account

Access myTrellis™ for payments and information

An image of a pair of hands holding a dollar sign used to illustrate "About Student Loans".

About Student Loans

Overview of student loans and repayment options

An image of a laptop computer used to illustrate "Smart Borrowing".

Smart Borrowing

Guidance to determine what to borrow

An image of a page being downloaded used to illustrate "Borrower Forms".

Borrower Forms

Library of downloadable student loan forms