An image of a young woman working on her laptop.
An image of a computer screen used to illustrate "Student Loan Borrower Payment and Resource Portal".

Student Loan Borrower Payment & Resource Portal

Information, services, and tools for planning and paying for college, money management skills, and the successful repayment of federal student loans.

An image of a certificate used to illustrate "Student Success".

Student Success Program Development & Research

Program development, research, and direct-to-student services, designed to inform and support system and campus-based student success initiatives.

An image of a gear with a dollar sign used to illustrate "At-Risk Student Account and Loan Management".

At-Risk Student Account & Loan Management

Past due accounts receivable management, including delinquency counseling, default prevention, and recovery, for institutions and lenders.

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Borrower Resources & Payment Portal

An image of a key used to illustrate "Access Your Account".

Access Your Account

Access myTrellis™ for payments and information

An image of a pair of hands holding a dollar sign used to illustrate "About Student Loans".

About Student Loans

Overview of student loans and repayment options

An image of a laptop computer used to illustrate "Smart Borrowing".

Smart Borrowing

Guidance to determine what to borrow

An image of a page being downloaded used to illustrate "Borrower Forms".

Borrower Forms

Library of downloadable student loan forms

Student Success Program Development & Research

An image of a group of young coworkers sitting with their laptops and having a discussion at work.
An image of a teacher and students with a dollar sign on the blackboard used to illustrate "Student Financial Education".

Student Financial Education

An image of four interlocking hands used to illustrate "Student Outreach".

Student Outreach

An image of a written document and magnifying glass used to illustrate "Research".


An image of two faces with arrows pointing back and forth used to illustrate "Institutional Consulting".

Institutional Consulting

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At-Risk Student Account & Loan Management

An image of a life raft ring used to illustrate "Pre-Collections/Default Prevention Services".

Pre-Collections/Default Prevention Services

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Account Recovery Services

General Information

Phone: (800) 252-9743


Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 8 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTrellisTM portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602