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On March 30, 2021, the U.S. Department of Education announced the expansion of COVID-19 emergency relief measures to defaulted student loans made through the Federal Family Education Loan (FFEL) Program and held by guaranty agencies. With this pause, you are not required to make payments on your defaulted loan(s) from March 13, 2020 through at least August 31, 2022 even if you are working towards Loan Rehabilitation. Borrowers may also request a refund of voluntary payments from this same timeframe by logging into their myTrellis account (app or website). Please visit https://studentaid.gov/announcements-events/coronavirus for more information.

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Student Success Program Development & Research

Program development, research, and direct-to-student services that help guide and support student success programs at colleges and universities.

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At-Risk Student Account & Loan Management

HigherEDGE services by Trellis manages past-due student accounts for colleges and lenders, including default prevention counseling and recovery.

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Student Loan Borrower Payment & Resource Portal

Information, services, and tools to help you plan and pay for college, learn money management skills, and successfully repay your student loans.

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Student Success Program Development & Research

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Student Financial Education

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Student Outreach

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Research

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Institutional Consulting

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At-Risk Student Account & Loan Management

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Pre-Collections/Default Prevention Services

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Account Recovery Services

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Borrower Resources & Payment Portal

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Access Your Account

Access myTrellis™ for payments and information

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About Student Loans

Overview of student loans and repayment options

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Smart Borrowing

Guidance to determine what to borrow

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Borrower Forms

Library of downloadable student loan forms