Contact Us

General Information

Phone: (800) 252-9743 or (512) 219-5700

Partner With Us


Borrowers can make payments online through the myTrellis portal, through the myTrellis Payment App (iOS and Android), or mail checks to:

Trellis Borrower Services
P.O. Box 659602
San Antonio, TX, 78265-9602

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Our Borrower Services team is a great resource for borrowers who are interested in more information about managing repayment. Our staff is available by phone or email:

Phone: (800) 222-6297
Fax: (512) 336-6551
Hours: Monday – Friday, 8 a.m. to 5 p.m. Central Time

Borrowers who have been unsuccessful at resolving issues through our Borrower Services team may contact our Office of the Ombudsman.

If you are a veteran and need assistance with your repayment options, we’d like to help you. Trellis has many veterans on staff. Please call the veteran’s assistance number below.

Phone: (800) 530-1449

Contact Center Operations

Our Contact Center Operations team educates borrowers on various options available to help them avoid default and answer questions pertaining to financial aid, loan forgiveness, and discharge.

Default Prevention phone: (800) 338-4752
Financial aid and Loan forgiveness phone: (800) 845-6267
Fax: (512) 336-6566
Hours: Monday – Friday, 8 a.m. to 5 p.m. Central Time

Community and Institutions


Phone: (800) 252-9743, ext. 6750

Technical Questions & Support


P.O. Box 83100
Round Rock, TX 78683-3100
Phone: (512) 219-5700
Fax: (512) 336-6533

Trellis Company Offices

301 Sundance Pkwy.
Round Rock, TX 78681
(512) 219-5700
(800) 252-9743

Visitor parking is available on the surface parking lot located between the building and the parking garage. The parking lot entrance gate on the LaFrontera Blvd. (west side) of the property is left open for visitor access.

Media Relations

Our Communications team handles press and media contacts and manages our websites. For questions or digital images for Trellis Company, Trellis Holdings, or our public service website, MOSAIEC, please contact:

(800) 252-9743, ext. 6750
Monday – Friday, 8 a.m. to 5 p.m. Central Time