Contact Us
General Information
Phone: (800) 252-9743 or (512) 219-5700
Borrowers
Borrowers can make payments online through the myTrellis portal, or mail checks to:
Trellis Collections
P.O. Box 659602
San Antonio, TX, 78265-9602
Our Collections team is a great resource for borrowers who are interested in more information about managing repayment. Our staff is available by phone or email:
Phone: (800) 222-6297
Fax: (512) 219-4739
Email: collections@trelliscompany.org
Hours: Monday – Thursday, 8 a.m. to 7 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time, and Saturday, 8:30 a.m. to 12:30 p.m. Central Time
Borrowers who have been unsuccessful at resolving issues through our Collections team may contact our Office of the Ombudsman.
Contact Center Operations
Our Contact Center Operations team educates borrowers on various options available to help them avoid default and answer questions pertaining to financial aid, loan forgiveness, and discharge.
Default Prevention phone: (800) 338-4752
Financial aid and Loan forgiveness phone: (800) 845-6267
Fax: (512) 336-6566
Email: trellishelps@trelliscompany.org
Hours: Monday – Thursday, 8 a.m. to 6 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time
Community and Institutions
Communications
Our Communications team handles press and media contacts and manages our websites.
Phone: (800) 252-9743, ext. 4732
Fax: (512) 219-4850
Email: communications@trelliscompany.org
Technical Questions & Support
Trellis Company Employees and Business Partners
Business Conduct
Trellis’ Ethics Hotline
(877) 842-6675
For Trellis Company employees, business partners, and vendors to report illegal or unethical behavior
Anonymous reporting available
Procurement
P.O. Box 83100
Round Rock, TX 78683-3100
Phone: (512) 219-5700
Fax: (512) 219-2934
Email: procurement@trelliscompany.org
Trellis Company Offices
301 Sundance Pkwy.
Round Rock, TX 78681
(512) 219-5700
(800) 252-9743
Visitor parking is located on the street in front of the main entrance doors. Visitors should check in at the reception desk located in the main lobby.