Contact Us

General Information

Phone: (800) 252-9743 or (512) 219-5700

Borrowers

Borrowers can make payments online through the myTrellis portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX, 78265-9602

Our Collections team is a great resource for borrowers who are interested in more information about managing repayment. Our staff is available by phone or email:

Phone: (800) 222-6297
Fax: (512) 219-4739
Email: collections@trelliscompany.org
Hours: Monday – Thursday, 8 a.m. to 7 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time, and Saturday, 8:30 a.m. to 12:30 p.m. Central Time

Borrowers who have been unsuccessful at resolving issues through our Collections team may contact our Office of the Ombudsman.

If you are a veteran and need assistance with your repayment options, we’d like to help you. Trellis has many veterans on staff. Please call the veteran’s assistance number below.

Phone: (800) 530-1449

Contact Center Operations

Our Contact Center Operations team educates borrowers on various options available to help them avoid default and answer questions pertaining to financial aid, loan forgiveness, and discharge.

Default Prevention phone: (800) 338-4752
Financial aid and Loan forgiveness phone: (800) 845-6267
Fax: (512) 336-6566
Email: trellishelps@trelliscompany.org
Hours: Monday – Thursday, 8 a.m. to 6 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Community and Institutions

Communications

Phone: (800) 252-9743, ext. 4544
Fax: (512) 219-4850
Email: communications@trelliscompany.org

Technical Questions & Support

Procurement

P.O. Box 83100
Round Rock, TX 78683-3100
Phone: (512) 219-5700
Fax: (512) 219-2934
Email: procurement@trelliscompany.org

Trellis Company Offices

301 Sundance Pkwy.
Round Rock, TX 78681
(512) 219-5700
(800) 252-9743

Visitor parking is located on the street in front of the main entrance doors. Visitors should check in at the reception desk located in the main lobby.

Media Relations

Our Communications team handles press and media contacts and manages our websites. For questions or digital images for Trellis Company, Trellis Holdings, Waypoint Resource Group, or our public service website, Adventures In Education, please contact:

(800) 252-9743, ext. 4544
Monday – Friday, 8 a.m. to 5 p.m. Central Time
Email: media@trelliscompany.org