Phone: (800) 252-9743 or (512) 219-5700
Borrowers can make payments online through the myTrellis portal, or mail checks to:
P.O. Box 659602
San Antonio, TX, 78265-9602
Our Collections team is a great resource for borrowers who are interested in more information about managing repayment. Our staff is available by phone or email:
Phone: (800) 222-6297
Fax: (512) 219-4739
Hours: Monday – Thursday, 8 a.m. to 7 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time, and Saturday, 8:30 a.m. to 12:30 p.m. Central Time
Borrowers who have been unsuccessful at resolving issues through our Collections team may contact our Office of the Ombudsman.
Contact Center Operations
Our Contact Center Operations team educates borrowers on various options available to help them avoid default and answer questions pertaining to financial aid, loan forgiveness, and discharge.
Default Prevention phone: (800) 338-4752
Financial aid and Loan forgiveness phone: (800) 845-6267
Fax: (512) 336-6566
Hours: Monday – Thursday, 8 a.m. to 6 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time
Trellis Company Offices
301 Sundance Pkwy.
Round Rock, TX 78681
Visitor parking is located on the street in front of the main entrance doors. Visitors should check in at the reception desk located in the main lobby.