Who We Are2018-08-13T09:22:38+00:00

Who is Trellis Company?

Trellis Company is a nonprofit 501(c)(3) corporation with the dual mission of helping student borrowers successfully repay their education loans and promoting access and success in higher education.

Our History

We have a nearly 40-year successful track record as a student loan guarantor, delivering positive outcomes for student borrowers. Since inception, we have guaranteed over $74 billion in loans to more than 4 million student borrowers and their parents.

Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.

As we move into the future, we’re drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions.

More About Us

Our vision is that people receive trusted guidance to make informed decisions and improve their lives.
A company is only as strong as the values that are demonstrated daily through its people. Our core values are:

  • Take personal Responsibility
  • Treat people with Respect
  • Demonstrate unquestionable Integrity
  • Be of Service to others
  • Commit to Excellence

Brand promises are important reminders of the company we are striving to be. They also serve as a commitment to our customers that we will always listen to their needs, value their input, and support their success.

We empower potential

Everything we do is guided by a passion of helping customers go farther and achieve more than they could on their own or with another partner.

We focus on our customers’ best interests

Our customers’ needs are always at the forefront. We bring clarity and experience to provide customers with expert guidance to achieve their goals.

We go beyond relationships … to partnerships

We invest additional time to understand our customers and their needs so we can serve as a trusted advocate and extension of their business.

We embrace change as opportunity

We approach our work with an attitude of innovation and adaptability to help customers overcome obstacles and take advantage of opportunities.

We prove ourselves

We have a strong heritage of delivering value and have the wherewithal to continue exceeding our customers’ expectations.

We are always ready

We think ahead and take extra steps to ensure we provide extraordinary support to our customers at all times.

An image of a man and woman holding a laptop and looking at papers.

Leadership Team

  • Scott Giles | President and CEO
  • Greg Dickenson | Senior Counsel
  • Bryan Ashton | Vice President, Community Investment
  • Donna Fritz | Vice President, Marketing & Communications
  • Susan High | Vice President, Operations
  • Maria Ryan | Vice President and Controller
  • Jim Zimmerman | Vice President, Information Technology
  • Linda Hackleman | Director, Human Resources

Board of Directors

  • Ms. Yvonne Batts (Chair)
  • Dr. Richard M. Rhodes (Vice Chair)
  • Mr. Ivan A. Andarza
  • Mr. Edward Escudero
  • Mr. Renard Johnson
  • Mr. Dennis Moroney
  • Ms. Dora Ann Verde
  • Mr. Welcome Wilson, Jr.
An image of a young woman sitting in front of her laptop and talking on her cellphone.

General Information

Phone: (800) 252-9743

Collections

Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 8 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTrellisSM portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602