Who We Are2018-04-12T16:51:12+00:00

Who Is Trellis Company

Trellis Company is a nonprofit 501(c)(3) corporation with the dual mission of helping student borrowers successfully repay their education loans and promoting access and success in higher education.

We have a nearly 40-year successful track record as a student loan guarantor, delivering positive outcomes for student borrowers. Since inception, we have guaranteed over $74 billion in loans to more than 4 million student borrowers and their parents.

Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.

As we move into the future, we’re drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions.

Our Vision

Our vision is that people receive trusted guidance to make informed decisions and improve their lives.

Our Core Values

A company is only as strong as the values that are demonstrated daily through its people. Our core values are:

  • Take personal Responsibility
  • Treat people with Respect
  • Demonstrate unquestionable Integrity
  • Be of Service to others
  • Commit to Excellence

General Information

Phone: (800) 252-9743


Phone: (800) 222-6297

Fax: (512) 219-4739

Hours: Monday – Thursday, 8 a.m. to 8 p.m. Central Time, Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTG portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602