Office of the Ombudsman
Trellis Company’s Office of the Ombudsman helps student loan borrowers resolve issues that haven’t been resolved during the normal course of business. If you’re not in default, we recommend that you first contact your loan’s lender or servicer, or call Trellis Customer Assistance at (800) 845-6267.
What is an Ombudsman?
An ombudsman is a neutral party who works with individuals who have complaints. The ombudsman provides direction and guidance to help you secure the information you need to resolve your concerns about your student loan.
Check our Borrower FAQ for some of the most common issues presented to the Ombudsman. If the information you need to help you resolve your problem with your defaulted loan isn’t here, send your request in writing to:
P.O. Box 83100
Round Rock, TX 78683-3100
or call (800) 252-9743.
If your school, your lender, or Trellis Company is unable to resolve your dispute, you may request assistance from the Federal Student Aid Ombudsman Group.