CONTACT US

GENERAL INFORMATION

(800) 252-9743
(512) 219-5700
301 Sundance Pkwy.
Round Rock, TX 78681

Visitor parking is available on the surface parking lot located between the building and the parking garage. The parking lot entrance gate on the LaFrontera Blvd. (west side) of the property is left open for visitor access.

FOR BORROWERS

MAKE A PAYMENT

Borrowers can make payments online through the myTrellis portal, through the myTrellis Payment App (iOS and Android), or mail checks to:

Trellis Borrower Services
P.O. Box 659602
San Antonio, TX, 78265-9602

MANAGE YOUR REPAYMENT

Our Borrower Services team is a great resource for borrowers who are interested in more information about managing repayment.
Phone: (800) 222-6297
Fax: (512) 336-6551
Email: borrowerservices@trelliscompany.org
Hours: Monday – Friday, 8 a.m. to 5 p.m. Central Time

Borrowers who have been unsuccessful at resolving issues through our Borrower Services team may contact our Office of the Ombudsman.

ADDITIONAL OPTIONS FOR BORROWERS

Our Contact Center Operations team educates borrowers on various options available to help them avoid default and answer questions pertaining to financial aid, loan forgiveness, and discharge.

Default Prevention phone: (800) 338-4752
Financial aid and Loan forgiveness phone: (800) 845-6267
Fax: (512) 336-6566
Email: trellishelps@trelliscompany.org
Hours: Monday – Friday, 8 a.m. to 5 p.m. Central Time

If you are a veteran and need assistance with your repayment options, call our veteran’s assistance number.
Phone: (800) 530-1449

FOR INSTITUTIONS AND THE COMMUNITY

COMMUNICATIONS

Phone: (800) 252-9743, ext. 6750
Email: communications@trelliscompany.org

TECHNICAL SUPPORT

Email: product.support@trelliscompany.org

MEDIA RELATIONS

Phone: (800) 252-9743, ext. 6750
Hours: Monday – Friday, 8 a.m. to 5 p.m. Central Time
Email: media@trelliscompany.org
Web: Online Newsroom and Media Request Form

PROCUREMENT

P.O. Box 83100
Round Rock, TX 78683-3100
Phone: (512) 219-5700
Fax: (512) 336-6533
Email: procurement@trelliscompany.org
Web: Procurement page and Vendor Enrollment Form