Helping new students matriculate at a college can be difficult. At open-enrollment or near-open colleges, students may be making a choice between your college, another college, or no college at all. First generation students may be disoriented by the terms and procedures colleges use, and they may simply quit engaging with a college if the process seems too hard.

Colleges need to make the process of enrolling students clear, simple, and understandable. In many cases, college don’t need more applications. They need to make the process more “customer friendly” to the applications they already have.

Colleges should establish clear internal goals for each phase of the application season, assign a staff member responsible for reporting progress on that phase, and communicate progress to the team often (daily or weekly).

This webinar will introduce a simple dashboard that colleges can consider to help manage a customer-friendly application cycle at the institution.