Coronavirus Info for Students, Borrowers, and Parents

Questions on Trellis Loans

There are many questions around student loan interest and payments due to both presidential announcements and pending legislation. We are working to keep everyone up to date on the impact this may have on your Trellis loan.

Current information

On March 13, 2020, the president announced that interest would be waived on all federally held student loans. While the announcement does include all loans owned by the U.S. Department of Education, it does not include FFEL Program loans that are owned by commercial lenders, such as those guaranteed by Trellis. These loans are not eligible for this benefit at this time.

There is pending legislation currently making its way through Congress. However, similar to the presidential announcement, it does not include FFEL Program loans held by commercial lenders (Trellis loans). If this legislation does pass, or if new legislation passes that impacts your Trellis loan, we will provide an update of those changes so you can make an informed decision.

While Trellis loans originated with commercial lenders, as a guarantor we still adhere to the Department of Education regulations for the FFEL Program, which set interest rates, terms, and available payment programs and benefits for these loans.

Please check this page periodically for updates.

Questions on other loans

If you have loans with the Department of Education, you could consolidate your loans not owned by ED into a Direct Consolidation Loan, which would be eligible. However, if you consolidate, and after the 0% interest rate waiver ends, the interest rate may be higher than what you are currently paying, and any outstanding interest will capitalize, meaning that any outstanding interest is added to your principal balance. Your servicer can provide you with information about how your loan balance, interest rate, and total amount paid would change if you consolidated into a Direct Consolidation Loan.

Got Questions?

For more information, call us at (800) 845-6267.

For borrowers experiencing long wait periods or complications trying to contact us, other options are available. You can leave a voicemail, or send us an email requesting a call back. Contact us at, and include your phone number and case number/account number if you have it.