Trellis Company Webinars
Trellis Company offers regular webinars on a variety of topics, including industry trends and issues, financial literacy, Trellis products and services, and professional development topics. You can also immediately watch our previous webinars listed at the bottom of this page.
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December 13, 2018
11 a.m. CST
Customer Service – It’s Really Very Simple
Does maintaining a high level of customer service seem harder than it should? Do you get too many students wanting to “speak to the director” or leaving the office unhappy? In this webinar, we’ll discuss 5 principles of simple, easy-to-follow customer service principles you can share with your team. Steve Smith, the presenter, developed these in his over 20 years of working with students and managing college staff. These simple concepts really work!
Steve Smith has worked in higher education for over 30 years. He was an academic program administrator and financial aid officer at the City University of New York. Later he worked in public relations, policy and regulatory affairs, and strategic planning at Texas Guaranteed. For 12 years, he was a senior leader at Le Cordon Bleu College of Culinary Arts in Austin, 5 years as vice president of academic affairs and 7 years as president. In 2017, Steve returned to Texas Guaranteed (now Trellis) as Director of Student Success Initiatives focusing on student retention and persistence outreach especially to minority-serving institutions.
The State of Student Aid and Higher Education in Texas (SOSA) annual report serves as a reference for colleges, universities, and policymakers, and provides a comparison of Texas state and federal student aid programs.