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Student Centricity: A Podcast for Higher Ed Professionals

Season 2, Episode 2 – Highlights: Fall 2020 Student Financial Wellness Survey
The relationship between student financial wellbeing and student success is closer than you may think. In this episode of Student Centricity, Jeff Webster, Trellis Company’s Director of Research and lead author of Trellis’ annual Student Financial Wellness Survey, shares recent findings as well as research to practice recommendations for supporting the financial needs of postsecondary students.

Season 2, Episode 1 – How One University Transformed its Customer Experience
Improving its customer experience was top of mind for Prairie View A&M University (PVAMU) officials. It was essential to the university’s leadership to create an environment where students felt heard and understood. Listen in as PVAMU’s Dr. Sarina Willis, vice president for enrollment management, and Soluria Pearson, customer experience manager, discuss student-centric initiatives the university has put forward and how they adapted in a remote environment.

Season 1, Episode 5 – Best Practices for Supporting Latino College Students
While Latino students are seeking higher education at an increasing rate, their success outcomes have stalled. In this episode of Student Centricity, we explore institutional insights and strategies for better supporting this critical student population with Marisol Garza, PhD. She is an Institutional Support Consultant at Trellis Company and former Latino student success researcher.

Season 1, Episode 4 – Simplifying Financial Aid Communications
Financial Aid Communications can often impact both student enrollment and student borrowing, but what changed should you make? Research shows that these communications can often be overly complicated and filled with financial aid acronyms that are foreign to students and parents. However, there is a road to helping the intended audiences increase their understanding of the information.

Season 1, Episode 3 – How Can Higher Ed Provide Great Customer Service?
The concept of customer service is often applied to the service industry (retail, restaurants, etc.). But did you know that customer service is also vital in higher education? College students are, in a sense, customers. And at a time when they are becoming more discerning in their college selection, how colleges and universities approach customer service can make a big difference in recruiting as well as retention. Listen in as Steve Smith shares his five, easy-to-remember rules for great customer service in higher education.

Season 1, Episode 2 – The Role of Digital Accessibility in Attracting New Students
Accessibility is often thought of in the physical sense, but as colleges and universities transition to more digital and virtual experiences, digital accessibility is becoming more important. This timely podcast covers the role digital accessibility plays in both active and passive recruitment of new students who are experiencing the institution primarily through the website and other digital means.

Season 1, Episode 1 – Highlights from the State of Student Aid in Texas 2021 Annual Report with Trellis Company’s Carla Fletcher
In our first episode of Student Centricity, we interviewed Trellis Company’ Senior Research Analyst and Author of the State of Student Aid and Higher Education in Texas (SOSA) annual report, Carla Fletcher. We discussed some of the key findings uncovered in the SOSA and how these findings impact student success.