The Importance of Reskilling and Upskilling in Today’s Economy

The COVID-19 pandemic and accompanying public health emergency caused disruptions to society that many healthcare experts predicted. Yet through all of the forecasts, anticipation, risk mitigation, and response measures, the pandemic’s relentless pressure has affected the global workforce in ways that continue to upend the most methodical calculations. The United States is experiencing the effects [...]

2022-02-15T15:56:46-06:00February 15, 2022|Blog|

The Importance of Customer Service for Colleges and Universities

As the pandemic continues to take its toll worldwide, colleges and universities are feeling the impact. Amid unprecedented challenges, higher education institutions are realizing that a student-centric culture is critical to a successful experience. In the case of Prairie View A&M University (PVAMU) in Texas, the emphasis is placed on ‘experience.’ Like many colleges and [...]

2022-02-03T13:32:36-06:00January 18, 2022|Blog|

Career Readiness Starts with Higher Ed and Workforce Collaboration

It is one thing for a student to take the steps to enroll in college and after years of dedication to their program or study of choice, earn a certificate or degree. But then what? How well are colleges and universities preparing their students for the steps that come next – success in the workforce? [...]

2021-12-14T09:45:25-06:00December 13, 2021|Blog|

4 Strategies for Clear Financial Aid Communication

Overview To improve financial aid communications, use clearer language that’s free of institutional jargon or advanced financial terminology. Apply readability measures, such as the Flesch-Kincaid grade level, to your financial aid communications materials. Use familiar language and images—school sayings, mascots, etc.—to create memorable and relatable messaging. Utilize graphics and interactivity in your campaigns but keep [...]

2021-09-24T09:54:54-05:00September 23, 2021|Blog|

Key Principles for Customer Service in Higher Education

A reputation for bad customer service can stick to an organization, and institutions of higher education aren’t immune. But when schools provide good customer service, students feel more comfortable asking for help, assured that their issues will be taken seriously. A solid foundation for customer service can even make the jobs of all faculty and [...]

2021-07-09T16:55:36-05:00July 9, 2021|Blog|

5 Tips for Helping Students Succeed after Graduation

Graduating from college is no small feat. According to data from the National Center for Education Statistics, only 62% of bachelor’s-degree-seeking students overall graduate with a degree. In fact, many colleges and universities see their graduation rate as a key success metric. It’s a number that can add credibility to an institution’s recruiting efforts. But [...]

2021-05-25T13:09:17-05:00May 24, 2021|Blog|

How Your Institution Can Support Working Students with Unmet Need

For many students, working part- or full-time still remains a vital part of paying for college. But when federal student loans, scholarships, grants, and work-study jobs fail to cover what’s left of the cost of attendance, an excessive unmet need is created. Unmet need forms yet another obstacle for both the students working toward graduation [...]

2021-04-26T14:21:50-05:00April 21, 2021|Blog|

A Closer Look at Low-Income Student Programs with Proven Results

Getting a higher education is often the first step in increasing one’s economic mobility. Having a postsecondary degree offers more opportunities for employment, as well as higher lifetime earnings than those without a degree. Students seek out education as a means to increase their earning potential, and this is why many students of low-income socioeconomic [...]

2021-03-30T14:48:10-05:00March 30, 2021|Blog|

Supporting First Generation College Students

“Uplifting and centralizing first generation students’ experiences is important because they affect the policies and changes that our institutions make,” says Dr. LaTonya Rease Miles, the Dean of Student Affairs at Menlo College. Higher education practitioners have a role to play in helping all students succeed, but that role is of critical importance for first [...]

2021-03-08T16:04:08-06:00March 8, 2021|Blog|

General Information

Phone: (800) 252-9743


Phone: (800) 222-6297
Fax: (512) 336-6551

Are you a veteran?
Phone: (800) 530-1449

Hours: Monday – Friday, 8 a.m. to 5 p.m. Central Time

Make a Payment

Make payments online through the myTrellisSM portal, or mail checks to:

Trellis Collections
P.O. Box 659602
San Antonio, TX 78265-9602